Privacy Policy

Who We Are

Tekton Innovations LLC ("we", "us", "our") operates the website tektoninnovationsllc.com and provides phone, tablet, and computer repair services at our location in Pittsburgh, PA.

Information We Collect

Information You Provide

When you use our website, you may voluntarily provide information including:

• Contact Form Submissions: Name, phone number, email address, device type, and message when you request a quote
• Live Chat: Name, email (optional), and chat messages when you use our live chat feature
• Phone Quote Tool: Device model, storage, and condition selections (no personal information required)

Information Collected Automatically

We do not use analytics tracking, advertising cookies, or third-party marketing tools. The only automatic data collection is:

• Essential Browser Storage: We store a chat session ID and your name locally in your browser to maintain your chat conversation. This data stays on your device.
• Security Verification: We use Cloudflare Turnstile to protect our forms from spam and abuse. This may involve Cloudflare processing technical data to verify you're human.

How We Use Your Information

We use the information you provide to:

• Respond to your quote requests and questions
• Provide customer support through live chat
• Contact you about your repair inquiry
• Improve our services based on customer feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

Our website uses the following third-party services:

• Supabase: Secure database hosting for storing quote requests and chat conversations
• Cloudflare: Website security and spam protection (Turnstile)
• Google Maps: Embedded map showing our location on the contact page

These services have their own privacy policies governing how they handle data.

Data Retention

We retain quote requests and chat conversations for as long as necessary to provide our services and respond to inquiries. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• End a chat session at any time by clicking the close button

To exercise these rights, contact us at 412-668-0256 or visit us in person.

Cookies and Local Storage

Our website uses only essential browser storage required for functionality. We do not use advertising or analytics cookies. The storage we use includes:

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Phone: 412-668-0256
• Address: 532 Brookline Blvd, Pittsburgh, PA 15226
• Hours: Mon-Fri 9am-5pm, Sat 10am-4pm